Now recruiting: Technical Support Engineer

The Role

An exciting opportunity has arisen for an experienced IT professional to join our dynamic team providing expert 1st to 3rd line IT Support and innovative solutions to our global portfolio of Superyachts.  By developing good relationships with the crew onboard you will need to gain a strong understanding of their unique needs to ensure the efficient operation of their IT and satellite communication systems.  This will involve managing their networks, researching new technologies and specifying equipment as well as proactive and reactive remote support. This role requires extensive travel to complete onboard configuration and installation of a wide variety of hardware.

Key Responsibilities

• To manage and deal with email enquiries within the framework of the Help Desk ticketing system and provide customer support on the telephone and face to face
• To provide administration and management of each vessel’s Satellite communications
• Project management including trip planning and product research. Overseeing all activities through to project completion.
• To arrange the purchase and delivery of necessary hardware, peripherals and software
• To carry out configuration, installation and maintenance of hardware, peripherals and software
• To travel to vessels to be responsible for refits, new builds and routine maintenance of customer IT and Satcom systems or to complete Cybersecurity risk assessments on board.
• To be responsible for VSAT installations and the provision of necessary support
• To be involved in providing Out of Hours Support with the other Engineers on a rota basis

Qualifications and skills required

• Hold a degree in computing, electronics or engineering (desirable) and 3 years relevant experience
• Ability to display a broad knowledge of IT skills
• Clean Driving licence
• Sound knowledge of Microsoft Windows Server OS, Mac OS and Office Suite Software
• Strong networking skills (i.e. knowledge of firewalls, switching and routing)
• CCNA Cisco networking qualification (desirable)
• Customer focused with a commitment to helping each client
• Effective time-management skills
• Strong team-building skills

What we offer

• A competitive salary (dependent on experience)
• Out of hours payment scheme
• Travel payment scheme
• 22 days holiday
• Group personal pension
• Private medical insurance
• Group Life cover

If you are a dynamic technical problem solver looking for a career in IT with a difference, please send your CV to sara.hextall@oceanweb.com