OceanWeb use ScreenConnect to initiate a support connection. ScreenConnect is a fully functional remote support solution. It provides our offices access to remotely view and control your devices from anywhere there is an Internet connection, therefore we can provice an immediate response to your problems.
Our dedicated support team consists of a core of experienced IT professionals and engineers that are on duty to quickly identify and resolve any issues.
Once the problem is resolved and the remote connection is terminated, then you can be sure that your system is secure and will not allow any unauthorised access.
For us to access your devices you will need to download and install the ScreenConnect files to allow access.