OceanWeb is committed to providing specialist IT support to ensure the efficient day-to-day operations of your IT infrastructure. Our dedicated support team consists of a core of highly trained software, hardware, communications and network engineers that are on duty to quickly identify and resolve any issues.

Key Features:

  • Installation, repair & upgrade of existing systems
  • Bespoke installations of new systems
  • Comprehensive remote & on-site IT support
  • Satellite communications supply & support including VSAT, Fleet & Sat C
  • Transas, email servers, AIS, SSAS & Sat C specialists
  • Application / hardware integration
  • Onboard & remote back-up systems
  • IT best practice standards

We can help by auditing your network; monitoring your servers; identifying, diagnosing and fixing problems remotely; providing a fast reaction helpdesk; scheduling routine technician visits and providing an emergency technical response when required.

We proactively support your systems so that issues are rapidly identified and resolved before they cause you problems, thus minimising any downtime.

Case Study;

The email server crashed on-board a 65m yacht, moored in Antigua four hours before a 10-day charter. The Captain called us and we remotely logged onto the server to investigate the problem. Firstly, we diverted all email to a webmail service so the Captain could still access and send email. We then reinstalled the email software and recovered all emails. We then ran a suite of diagnostic tools to bring the server up to full speed and finally, after testing the system, we switched the webmail service back to the main email server and continued to monitor for the next 24 hours.